Customer Service Reforms
The Settlement requires five mortgage companies to treat their customers well.
Download the Settlement documents, along with handouts and presentations about the Settlement, and find out where to get help.
Learn more about whether you could receive a principal reduction, refinancing, or other benefit under the Settlement.
Find the California Monitor Program’s public events and find homeowner assistance events sponsored by your mortgage company.
Keep Your Home California (KYHC) has introduced a brand new principal reduction program. The program is aimed at homeowners who are current on their payments but who owe significantly more on their homes than they are worth. Eligibility criteria include:
● You must fall within low-to-moderate income guidelines
● You must be delinquent, at risk of imminent default, or have a loan-to-value ratio greater than 140%
● You must have a debt-to-income ratio between 31% and 38%
There may be other eligibility guidelines that apply. We encourage homeowners to call Keep Your Home California at (888) 954-5337 to see if this new program can help them. Homeowners may still qualify even if they were denied by KYHC in the past. To learn more about KYHC and its programs, please visit http://keepyourhomecalifornia.org/.
We assist in implementing the Settlement by talking with mortgage companies about their policies and talking with homeowners about their experiences.
We are a team of law professors, attorneys, dedicated staff, and law students working for Californians.
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