The California Monitor Program was created in March 2012 to review bank compliance with the National Mortgage Settlement. In the Settlement, five large banks promised to help homeowners and change their practices. In its two and a half years, the California Monitor Program has received and responded to over 5,000 complaints from homeowners. Each complaint was put into a specially designed database to help families and enforce the laws.
The California Monitor Program ended on September 30, 2014. If you need assistance with your mortgage problem, please contact the California Attorney General's Public Inquiry Unit at (916) 322-3360 or (800) 952-5225. You can also file a complaint online at http://oag.ca.gov/contact/consumer-complaint-against-business-or-company.
Getting Help with your Mortgage
The California Monitor Program has created a list of trusted resources, by geographic area, for homeowners. These organizations provide quality assistance for free. You can access the referral sheets at http://californiamonitor.org/referral-sheets/. We encourage you to contact these organizations for assistance. Watch out for scams or foreclosure related fraud.
We particularly encourage you to file a complaint with the federal government’s Consumer Financial Protection Bureau. It will send your complaint to the mortgage company. Visit http://www.consumerfinance.gov/complaint/.
The California Monitor Program released six reports on the status of mortgage servicing in California and across the country. The final report, "Reclaiming the Rules: Solutions for Mortgage Servicing," is available here. Past reports are available at http://californiamonitor.org/resources.